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Frequently Asked Questions (continued)
When will the receiver need to be recharged?
Thereceiverwillshowthelowbatteryalert.Youcanalso
chargethereceiverifyounoticethebatterysymbol
is low.
How do I re-charge the Receiver during the sensor session?
PeelbackandremovethesquaresealoverthereceiverUSBport.Plug
theUSBcableintotheACpoweradapter,andplugtheadapterintoawall
outlet.InsertthemicroUSBcableintothereceiverUSBporttorecharge
thereceiver.Whenchargingiscomplete,useanewsquaresealfromthe
receivershieldpackandplaceitovertheUSBport(seetheDexcomG4
PLATINUMProfessionalReceiverShieldPackageInsertformoredetailed
instructions).Ifyouuseall3squaresealsduringthe7daysensorsession
andthereceiverneedstobecharged,returnthereceivertoyourhealthcare
professionalofce.
How will I be able to see my glucose patterns and trends if the receiver
is in blinded mode?
ReceiverscanbedownloadedusingtheDexcomSTUDIOsoftwareinyour
healthcareprofessional’sfacility.Followupwithyourhealthcareprofessional
to review your glucose patterns and trends from the sensor session.
Can the Dexcom G4 PLATINUM Professional CGM System get wet?
ThereceiverCANNOTgetwetandisNOTwaterresistant.Showering,
bathingandswimmingisOKwhilewearingthesensorandtransmitteronthe
body.SeetheDexcomG4PLATINUMProfessionalSystemUser’sGuidefor
more details.
What can I do if the sensor tape starts to come loose?
Medicaltape(suchasBlenderm
, Tegaderm
,Smith&NephewIV3000
®
,
3M
tape)canbeusedforextrasupport.Ifyouusetape,onlytapeover
thewhiteadhesivepatchonallsidesforevensupport.SeetheDexcomG4
PLATINUMProfessionalSystemUser’sGuideformoredetails.
Calibration “Do’s”
•Usethesamebloodglucosemeterforallcalibrationsduringasensor
session
•Makesureyourbloodglucoseteststripsarecodedcorrectlyandnot
expired
•Washanddryyourhandsbeforetestingyourbloodglucose
•Useonlyngerstickbloodglucosevaluesforcalibration
Calibration “Don’ts”
•Don’tcalibratewhenyousee or inthestatusbar
•Don’tcalibrateifyourbloodglucosevaluefromyourbloodglucosemeteris
higherthan400mg/dLorlowerthan40mg/dL
•Don’tcalibratewhenacetaminophen(suchasTylenol
®
) is active in your
body
Calibrating (continued)
Calibration Update:
Thecalibrationsingleblooddroppromptwillappearon
thereceiverscreentoletyouknowacalibrationupdateis
needed.Toconrmthisprompt,pressSELECT.
Afterthestartupcalibration,calibrationupdatesmustbe
enteredonceevery12hoursataminimum.
NOTE:Calibratinglessthantherecommendedamount
may result in inaccurate sensor glucose readings. You can enter more
calibrationseachdayifyouwant.SeetheDexcomG4PLATINUM
ProfessionalSystemUser’sGuideformoredetailsoncalibrating.
Advanced Features of the Dexcom G4 PLATINUM
Professional CGM System
TheDexcomG4PLATINUMProfessionalSystemhasadvancedfeatures
and alerts that may provide more information to assess your glucose patterns
and trends. These advanced features that may provide additional information
inblindedmodeare:
Step 6
Calibrating
YouneedtouseyourbloodglucosemetertocalibratetheDexcomG4
PLATINUMProfessionalSystem.Attheendofthe2-hourstartupperiod,
youmustentertwocalibrationsbeforeanysensorglucosereadingswill
berecorded.Calibrationbloodglucosevaluesneedtobeenteredintothe
receiverwithin5minutesoftestingwithyourbloodglucosemeter.
Startup Calibration:
a. Afterthe2-hourstartupperiod,thestartupcalibration
doubleblooddroppromptwillshowonthereceiver
screen. Press the SELECT buttontoclearthisalert.
b. Washanddryyourhands.
c. Takeangerstickbloodglucosemeasurementusingyourbloodglucose
meter.
d. From any trend graph, press the SELECT buttontogettotheMainMenu.
e. Press the DOWNbuttontohighlightEnterBG.PresstheSELECT button.
f. Forthestartupcalibration,thedefaultbloodglucosevalueonthereceiver
is120mg/dL.PresstheUP or DOWNbuttontoentertheexactblood
glucosevaluefromyourbloodglucosemeter.PresstheSELECTbutton.
g. Press the SELECTbuttonagaintoacceptthe
calibration.Thecalibrationscreenwillthenshow.
h. Repeatstepsc-gtoenterasecondbloodglucose
value.Afterthesecondbloodglucosevaluehasbeen
entered,the“DisplayOff”screenshouldbevisible.
Step 7
Ending the Sensor Session
Thesensorautomaticallyshutsoffafter7days.The
receiverwillalertyouat6hours,2hoursand30minutes
beforethesensorsessionends.TheReplaceSensor
Now screen will show the sensor session has ended.
Thesensorpodandtransmittercanberemovedbythe
patient or healthcare professional.
Removing the Sensor Pod and Transmitter:
NOTE: Keep the sensor and transmitter together when removing from your
skin.
a. PeelthesensorpodoffyourbodylikeaBand-Aid
®
. Do not remove the
transmitterfromthesensorpoduntiltheentiresensorhasbeenremoved
fromyourbody.
b. Placethesensorpod/transmitteronaatsurface.Therearetwoways
youcanremovethetransmitter:
Sensor Troubleshooting
ThesearethemostcommonlyseenerrormessagesfortheDexcomG4
PLATINUMProfessionalSystem.Followtheinstructionstotroubleshootthe
error message. If other error messages come up on the receiver, refer to
theDexcomG4PLATINUMProfessionalSystemUser’sGuideorcontact
DexcomTechnicalSupportat1.877.339.2664 or 1.858.200.0200 for any
unresolvedquestions/troubleshootingissues.Iftheerrormessagecannotbe
resolved, contact your healthcare professional to discuss next steps.
Dexcom,DexcomG4,DexcomG4PLATINUM,DexcomG4PLATINUMProfessional,DexcomSTUDIO,andOneStepAhead
areeitherregisteredtrademarksortrademarksofDexcom,Inc.intheUnitedStatesand/orothercountries.Allotherproduct
orcompanynamesthatmaybementionedinthispublicationaretradenames,trademarksorregisteredtrademarksoftheir
respective owners.
Calibration prompt
Replace Sensor Now
screen
©2014Dexcom,Inc.Allrightsreserved. LBL-012214Rev05MT21694
Dexcom, Inc. I 6340 Sequence Drive I San Diego, CA 92121
Technical Support: 1.877.339.2664 / 1.858.200.0200 I www.dexcom.com
Enter BG
“thinking” screen
Display Off (CGM
in calibration and
recording readings)
Ending the Sensor Session (continued)
•Useyourngerstospreadthebacktabsofthesensorpod.The
transmitter will pop out
OR
•Usethesafetylock(fromthesensorapplicator).
Insert the jagged edges of the safety lock so they
“hug” the wide end of the transmitter in the sensor
pod. Press the safety lock down until you cannot
press anymore, and then pull up. The transmitter
will pop out. DO NOT discard the transmitter
c. Returnthefollowingcomponentstoyourhealthcareprofessional:
•Receiverwithreceivershieldstillintact.DONOTremovethereceiver
shieldbeforereturningittoyourhealthcareprofessional
•Transmitter
•Sensorpod(ifrequestedbyhealthcareprofessionaland/ortherewere
technical issues with the sensor)
•ACpoweradapter
•ChargingUSBcable
NOTE:Forproperremovalofthereceivershieldbythehealthcare
professional,seetheDexcomG4PLATINUMProfessionalSystemUser’s
Guide.
Blood Drop
in Status
Area
Calibration needed.
Enter a calibration as described in Step 6 of this quick
start guide
Out of
Range
The receiver and transmitter are not communicating.
Make sure the receiver is within 20 feet of the transmitter
If the out of range icon continues to display, contact
Dexcom Technical Support
Wait 15
Minutes
Calibration
Error
Sensor is not calibrating correctly.
Press the SELECT button. will show in status bar
• Wait 15 minutes, then enter 1 calibration
If error continues, enter 1 more calibration, and wait 15
minutes
If no sensor glucose readings show, contact Dexcom
Technical Support
Wait 1 Hour
Calibration
Error
Sensor is not calibrating correctly.
Press the SELECT button. will show in status bar
• Wait about 1 hour, then enter 1 calibration
Wait 15 minutes. If no sensor glucose readings show,
contact Dexcom Technical Support
Glucose
Reading
Error in
Status Area
Wait.
usually clears up by itself within minutes or
hours. If this continues after 3 hours, contact Dexcom
Technical Support.
• Do not calibrate
Make sure the sensor pod is sticking well to your body
and nothing is rubbing against it
Check that the transmitter is snapped in on both sides
Red stoplight in
upper right corner
Main Menu,
Events highlighted
Events menu,
Carbs highlighted
Transmitter with
safety lock snapped in
Frequently Asked Questions
Why can’t I take any acetaminophen containing medication while I am
using the Dexcom G4 PLATINUM Professional System?
AcetaminophenisacontraindicationoftheDexcomG4PLATINUM
ProfessionalSystemandshouldnotbetakenwhilethesensorisinserted.
TheDexcomG4PLATINUMProfessionalSystemmayrecordinaccurately
highwhenyoutakeacetaminophen-containingdrugs.Thelevelandduration
ofinaccuracymaybedifferentforeachperson.Tounderstandhowlong
acetaminophen-containingmedicinesmayaffectyourbody,consultyour
healthcare professional.
Startup calibration
prompt
Advanced Features of the Dexcom G4 PLATINUM
Professional CGM System (continued)
•EventMarkers(insulin,carbohydrates,exerciseandhealthrelatedissues)
•OutofRangeIconandAlert
Based on the recommendations of the healthcare professional, these
featurescanbeturnedofforonfortheindividualpatient’sneedsandgoals.
SeetheDexcomG4PLATINUMProfessionalSystemUser’sGuidefor
instructions to activate and use these features.
Low battery alert
Main Menu,
Alerts highlighted
Alerts menu,
Advanced highlighted
Advanced menu,
Out of Range highlighted
Indications for Use:
TheDexcomG4PLATINUMProfessionalContinuousGlucoseMonitoring
Systemisaglucosemonitoringdeviceindicatedfordetectingtrendsand
tracking patterns in persons (age 18 and older)withdiabetes.Thesystem
isintendedformultiplepatientuseandrequirespurchasebyahealthcare
provider. The system is not intended for use in a hospital setting.
TheDexcomG4PLATINUMProfessionalSystemisindicatedforuseasan
adjunctivedevicetocomplement,notreplace,informationobtainedfrom
standard home glucose monitoring devices.
TheDexcomG4PLATINUMProfessionalSystemaidsinthedetectionof
episodesofhyperglycemiaandhypoglycemia,facilitatingbothacuteand
long-termtherapyadjustments,whichmayminimizetheseexcursions.
InterpretationoftheDexcomG4PLATINUMProfessionalSystemresults
shouldbebasedonthetrendsandpatternsseenwithseveralsequential
readings over time.
Contraindications:
•RemovetheDexcomG4PLATINUMSensor,Transmitter,and
ReceiverbeforeMagneticResonanceImaging(MRI),Computed
Tomography(CT)scan,ordiathermytreatment.ThedeviceisMR
Unsafe.DonotbringanyportionofthedeviceintotheMRenvironment.
TheDexcomG4PLATINUMProfessionalSystemhasnotbeentested
duringMRIorCTscansorwithdiathermytreatment.Themagneticelds
and heat could damage the device so that it might not display sensor
glucosereadingsorprovidealerts,andyoumightmissaloworhighblood
glucose value.
•Takingmedicationswithacetaminophen(suchasTylenol)whilewearing
the sensor may falsely raise your sensor glucose readings. The level of
inaccuracydependsontheamountofacetaminophenactiveinyourbody
andmaybedifferentforeachperson.
Key Warnings - Risk of Blood Borne Pathogen
Transmission:
•UsersneedtoadheretoStandardPrecautionswhenhandlingor
usingthisdevice.Allpartsofthesystemshouldbeconsidered
potentiallyinfectiousandarecapableoftransmittingblood-borne
pathogensbetweenpatientsandhealthcareprofessionals.Formore
information,referto“GuidelineforIsolationPrecautions:Preventing
TransmissionofInfectiousAgentsinHealthcareSettings2007,”
http://www.cdc.gov/hicpac/2007ip/2007isolationprecautions.html.
Key Warnings - Risk of Blood Borne Pathogen
Transmission (continued)
•Thetransmittershouldbecleanedanddisinfectedafteruseoneach
patient.Thissystemmayonlybeusedfortestingmultiplepatientswhen
StandardPrecautionsandthemanufacturer’scleaninganddisinfection
procedures are followed.
•Replacethereceivershieldandacousticspacerwhentransferringthe
receiver to a new patient. Wear gloves when handling the receiver.
Handling the receiver without a shield or with a damaged shield could lead
to contamination, which could cause infection.
Key Precautions - Risk of Blood Borne Pathogen
Transmission:
•Ifall3squaresealshavebeenusedbeforetheendofthesession,return
thereceivertothehealthcareprofessionalofce.Donotchargethereceiver
if you cannot seal it. Unsealed receivers could spread contamination.
•Donotpuncturethereceivershieldforanyreason.Puncturedshieldscould
spread contamination.
•Inspectthereceivershield,sealsandspacerfortearsorotherdamage
ordefectsbeforeyouplacethecomponentsonthereceiver.Donotuse
any parts of the receiver shield pack that are damaged or defective. If
the receiver shield, seals and spacer are torn, damaged or otherwise
defective after giving to the patient, the patient should return the receiver
to the healthcare professional for a replacement. The damaged or
defectivereceivershieldshouldnotbetakenoffbythepatient.Ifadefect
or malfunction is suspected, the healthcare professional should retain the
shieldandcontactDexcomTechnicalSupport.Theshieldhelpsprotect
the user and healthcare professionals from contamination and allows the
receiver to function properly.
For complete details on the cleaning and disinfection procedures of the
DexcomG4PLATINUMProfessionalCGMSystem,refertotheDexcomG4
PLATINUMProfessionalSystemUser’sGuide.
Safetylock
Sensor Troubleshooting (continued)
Sensor
Failed
Sensor shuts off before end of 7-day session.
• Press the SELECT button to clear the alert/screen
• Contact Dexcom Technical Support
• Remove failed sensor and insert a new sensor
MR
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